After-sales service management agency:
1.The after-sales department is responsible for all after-sales work.
2.Design, business, production, installation departments should cooperate with after-sales personnel to do after-sales work.
3.Handling of customer's objections to product quality problems, after-sales maintenance costs and returns. The after-sales department is specifically responsible for recording, investigating and analyzing various quality problems.
4.The general manager shall directly supervise and evaluate the after-sales service.
5.After receiving qualified product experience, the main structure is guaranteed for one year.
After-sales service personnel requirements:
1.After-sales service personnel should establish the idea of urgent users and want to think about users, actively solve problems for users, and take "serving society and keeping promises" as the action standard.
2.During the maintenance process, the service personnel shall not have the behavior of making users difficult.
3.Handle problems conscientiously and responsibly, and do not just muddle through.
4.The service personnel shall be responsible for the environment and safety at the user site, and shall not flip, stomp or damage the site objects at will. The site shall be cleaned up after the maintenance.
After-sales service process:
1.All the user's feedback must be fed back to the design, production and installation departments through the after-sales department. The production department sends technical personnel to the project site where the user is located to determine the cause of the quality problem, and distinguish the specific responsibility to negotiate the fee standard with the user, while recording the type of problem, the existence of the location, the cause, the solution, and report the consumables required by the company during maintenance and the cost.
2.After-sales personnel must go to the site to supervise after-sales maintenance work.
3.After the completion of after-sales maintenance, the customer will accept and show the acceptance certificate after passing.